Contact Maine Turnpike Authority

E-ZPass Customer Service Walk-in Center

NOW OPEN MONDAY - FRIDAY 8 AM - 5 PM

We are limiting the number of people entering the building in order to keep customers at a safe distance.

If there is a waiting line, you may be asked to wait outside.

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Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.

We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.

We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.

In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).

If you need to make account changes you may do so by any of the following methods:

Log on to your account online to make the required changes
Download the form at https://ezpassmaineturnpike.com/EZPass/Page.do?id=forms
Call the Customer Service Center at 1-888-MTA-PASS

Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858

If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.

Your patience is greatly appreciated during this time.

E-ZPass Customer Service Holiday Hours

Thursday, November 26th: CLOSED

Friday, November 27th: CLOSED

Service through ezpassmaineturnpike.com is available. COVID-19 reduced business hours will resume Monday, November 30th.

WARNING — PHISHING SCAM

Email Scam Targets E-ZPass Users

Please be aware of an email phishing scam from addresses claiming to be Maine Turnpike E-ZPass employees. This is not a communication from Maine Turnpike E-ZPass. We advise that if you see a suspicious email claiming to be from E-ZPass that you do not open any attachments or respond to the message.

You can check to see if an email is an authentic message from the Maine Turnpike Authority by logging into your account and using the "View Emails Sent To You" link under the Email section of your Account Summary page.

Note

Account changes including replenishments will NOT be completed until verified by Customer Service.

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E-ZPass Customer Service Center: 1-888-MTA-PASS (1-888-682-7277)
Outside United States: 1-207-871-7771
- Personal Account Hours: Monday through Friday, 8:00 AM to 5:00 PM
- Business Account Hours: Monday through Friday, 8:00 AM to 5:00 PM
Road Conditions: 1-800-675-7453
Administration: 1-207-871-7771

E-ZPass Customer Service Mailing Address

Please send all correspondence to:

Maine Turnpike Authority
Attn: E-ZPass Customer Service Center
PO Box 3858
Portland, ME 04104

Directions to Maine E-ZPass Customer Service Center

Directions (from Maine Turnpike Southbound):

Depart the Maine Turnpike at Exit 46 (Congress Street/Jetport Interchange).
At the traffic light immediately after the toll plaza take a left onto Skyway Drive.
Travel 1/10 of a mile on Skyway Drive and take a left at the E-ZPass Customer Service Center sign.
Follow the driveway around to the E-ZPass Customer Service Center parking lot.

Directions (from Maine Turnpike Northbound):

Depart the Maine Turnpike at Exit 46 (Congress Street/Jetport Interchange).
At the traffic light immediately after the toll plaza take a left onto Skyway Drive.
Travel 3/10 of a mile on Skyway Drive, over the Maine Turnpike overpass, and past the southbound entrance.
Take a left at the E-ZPass Customer Service Center sign.
Follow the driveway around to the E-ZPass Customer Service Center parking lot.

Directions (from Congress Street):

Turn onto Skyway Drive at the intersection of Congress Street, Hutchins Drive, and Skyway Drive.
Travel 2/10 of a mile on Skyway Drive and take a right at the E-ZPass Customer Service Center sign.
Follow the driveway around to the E-ZPass Customer Service Center parking lot.