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Maine Customer Service Center

Non-Account Payment

 

E-ZPass Customer Service Walk-in Center

NOW OPEN MONDAY - FRIDAY 8 AM - 5 PM
We are limiting the number of people entering the building in order to keep customers at a safe distance.
If there is a waiting line, you may be asked to wait outside.

Learn More

Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.

We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.

We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.

In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).

If you need to make account changes you may do so by any of the following methods:

Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858

If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.

Your patience is greatly appreciated during this time.

Note

If your license plate is currently in violation or has past violations you are not eligible to use this payment method. Please contact Customer Service at 1-888-MTA-PASS (1-888-682-7277).

You can use this page to make a toll payment if you do not have an E-ZPass account and you passed through a lane on the Maine Turnpike that was not staffed by a toll collector.

Toll Collector Temporarily Unavailable sign

For example, you may have seen a Toll Collector Temporarily Unavailable sign or you may have accidentally driven through an E-ZPass Only lane.

Please have the following information available before you begin:

  • Missed toll information - date, time, plaza
  • Vehicle registration information - plate number, state of registration, plate type
  • Credit card information - valid credit card
If you prefer, you can download a Non-Account Toll Payment form and mail it to Maine Turnpike Authority as indicated on the form.