System Alerts

Maintenance Scheduled for Website

System maintenance of the E-ZPass website to be completed Saturday, September 26th. Read more »

Maine Customer Service Center

How E-ZPass Works & Benefits

 

E-ZPass Customer Service Walk-in Center

NOW OPEN MONDAY - FRIDAY 8 AM - 5 PM
We are limiting the number of people entering the building in order to keep customers at a safe distance.
If there is a waiting line, you may be asked to wait outside.

Learn More

Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.

We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.

We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.

In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).

If you need to make account changes you may do so by any of the following methods:

Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858

If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.

Your patience is greatly appreciated during this time.

E-ZPass is an automated toll collection system that allows individuals and businesses to pay tolls electronically. An electronic "tag" is attached to the windshield, roof or license plate of your vehicle. This tag relays the vehicle's entry and exit locations to the agency on which you are traveling. The appropriate toll is then calculated and deducted from your prepaid toll account.

Benefits of E-ZPass

E-ZPass makes traveling more convenient. There's no more digging for cash or waiting in line to pay the toll. E-ZPass also saves you money through discounts offered by many toll facilities and helps reduce traffic congestion.

With E-ZPass you receive the following benefits:

  • Most fares are less than cash rates saving you money
  • Automatically enrolled in the E-Z Discount Plan saving you 25% up to 50% off each month with 30 trips or more. The more you use the Maine Turnpike, the more you save!
  • 24/7 online account access — check your balance, add funds, print toll statements
  • Autopay available — set up automatic replenishment with a credit or debit card so you always have money in your account to pay the tolls
  • Friendly, local customer service representatives — available to help with all your E-ZPass account questions 8:00 AM to 5:00 PM Monday through Friday