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Maine Customer Service Center

Frequently Asked Questions

 

E-ZPass Customer Service

In observance of Martin Luther King, Jr. Day, the Maine Turnpike Authority Headquarters and E-ZPass Customer Service Center will be closed on Monday, January 20th. Service through ezpassmaineturnpike.com is available.
Regular business hours will resume Tuesday, January 21st.

If your question is not answered here, please contact us.

General

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Business

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General

Q: What is E-ZPass?

A: E-ZPass is an automated toll collection system that allows individuals and businesses to pay tolls electronically on the Maine Turnpike and on more than 40 other toll highways, bridges and tunnels in the eastern United States. An electronic "tag" is attached to the windshield, roof or license plate of your vehicle. This tag relays the vehicle's entry and exit locations to the agency on which you are traveling. The appropriate toll is then calculated and charged to your Maine E-ZPass account.

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Q: Where can I use my Maine Turnpike E-ZPass?

A: You can use your Maine Turnpike E-ZPass in Maine and wherever the E-ZPass logo is displayed at toll plazas in the following states: Delaware, Illinois, Indiana, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Virginia and West Virginia. The Maine Turnpike is part of a growing network of more than 40 toll highways, bridges and tunnels throughout the Northeast, Mid-Atlantic, and Midwest accepting E-ZPass electronic toll payments.

Map and List of E-ZPass Compatible Facilities

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Q: Can I sign up for E-ZPass on the Maine Turnpike's web site?

A: Yes. Sign Up Online Now

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Q: How can I get statements and information about my account balance?

A: Your Personal Account statement information is available online at ezpassmaineturnpike.com. Printed statements are available on a quarterly basis free of charge. You may also request to receive a printed statement on a monthly basis for a fee that is deducted from your prepaid balance.

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Q: Does the Maine Turnpike E-ZPass have a discount program?

A: Yes, use your Maine Turnpike E-ZPass for all your Turnpike travel — to commute, to shop, traveling to your kids' games or wherever the road may take you. If you make 30 one-way trips (or 15 round-trips) in a month we'll credit your account with a 25% rebate. Use your Maine Turnpike E-ZPass 40 times in one month, and you'll earn 50% back. PLEASE NOTE: Only Maine Turnpike trips incurring a toll count toward E-Z Discount Plan rebates.

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Q: Why didn't I receive my E-Z Discount Plan discount this month?

An account must be valid and in good standing for the entire month to receive any discount. An account that has been suspended during any portion of a month will forfeit the discount for that month.

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Q: Will a Maine Turnpike E-ZPass tag provide discounts in other states?

A: Each E-ZPass facility operates under its own toll rate structure. Some may offer discounts to customers enrolled with outside agencies, but most do not.

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Q: What is a Vehicle Reference Code (VRC)?

A: To assure compatibility between E-ZPass agencies, all vehicles are identified by a common Vehicle Reference Code (VRC). The VRC is determined by the vehicle's size, weight, number of axles and number of tires.

Vehicle Reference Codes (VRCs)

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Q: How are my tolls paid when traveling out of state?

A: As long as you maintain a sufficient prepaid balance in your E-ZPass account, you may use your Maine Turnpike E-ZPass on any participating highway, bridge or tunnel. The out-of-state agency will record your travel and charge the appropriate toll to the Maine Turnpike Authority. We, in turn, will deduct that amount from your prepaid balance.

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Q: How can I replenish my E-ZPass account?

A: You can add funds to your account online 24/7. You can also sign up for "Automatic Replenishment". With Automatic Replenishment, your credit or debit card is charged and your plan is automatically replenished whenever your balance falls below a pre-established level. You never have to worry about running short on funds. Of course, you can also replenish your account by mailing a check, or calling/visiting our Customer Service Center in Portland between the hours of 8 AM and 6 PM Monday through Friday.

Note: When making payment by check please allow 5 - 7 business days for processing.

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Q: How much does a Maine Turnpike E-ZPass tag cost?

A: There are two types of E-ZPass tags. Most people prefer the interior windshield tag which cost $10 each, plus tax. Exterior tags, installed on the license plate, are $17 each, plus tax.

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Q: How do I know if I need a windshield or license plate tag?

A: Interior tags, mounted just behind the rearview mirror, are the most commonly used because they are easy to install, remove and transfer from vehicle to vehicle. Interior tags, however, do not function properly in some vehicle models. Typically, any vehicle that has a windshield containing metal oxide or an internal heating element requires an exterior tag. Please refer to the list of Vehicles Needing Exterior Tags included in your application packet.

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Q: Do E-ZPass batteries need to be changed?

A: No. A lithium battery is permanently sealed into each E-ZPass tag. The Maine Turnpike guarantees the battery and the tag for three years.

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Q: Can E-ZPass tags be transferred from vehicle to vehicle?

A: E-ZPass agencies have different rules about transferring E-ZPass tags from one vehicle to another. When you travel on the Maine Turnpike, you may transfer your E-ZPass tags between vehicles with two axles and a maximum of 4 tires, including the following vehicle and Vehicle Reference Code numbers: passenger cars (72), passenger vans (264 and 266), pickup trucks (200 and 202), and motorcycles (136 and 140).

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Q: If I am transporting my automobile, what should I do?

A: Please remember to remove your E-ZPass tag from your vehicle as the transporter is responsible for paying tolls for that transport.

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Q: May I list more than one vehicle on my E-ZPass Personal Account?

A: Yes. In fact, we strongly recommend you list all the license plates of vehicles you will be using with your E-ZPass. This will help prevent violation notices from being issued.

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Q: May I have more than one E-ZPass tag on my account?

A: You may order up to four E-ZPass devices for your E-ZPass Personal Account.

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Q: May I use my E-ZPass when I'm towing something?

A: You may use your Maine Turnpike E-ZPass to pay tolls when occasionally towing a trailer. The Maine Turnpike's E-ZPass system will identify the size of your vehicle as it passes through the toll lane and adjust the toll accordingly. Many other toll facilities do not offer this feature. Be sure to check with the toll facility before using your E-ZPass to pay while towing a trailer.

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Q: What is the minimum opening balance required to establish an E-ZPass Personal Account?

A: The required minimum opening balance is $20 for one E-ZPass tag. If you order two or more tags, the minimum opening balance is $40. You can have up to 4 tags on your account.

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Q: What if my E-ZPass tag is lost or stolen?

A: If an E-ZPass tag is lost or stolen, you should report it immediately to the Maine Turnpike E-ZPass Customer Service Center at 1-888-MTA-PASS (1-888-682-7277), Monday through Friday, 8 AM to 6 PM. You can also report it by logging in to your account and indicating which tag was lost or stolen, or you can contact us to report it.

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Q: What if I use my E-ZPass tag in someone else's vehicle?

A: Please make sure your tag is properly mounted. Failure to mount a tag properly may result in incorrect toll charges, violations administrative fees, and/or fines.

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Q: Can I use E-ZPass in a Rental Car?

A: Some rental cars come equipped with E-ZPass tags, or have accounts where toll is paid via license plate images. If you choose to use your own E-ZPass in a rental car, you must be aware that if the tag is not properly mounted, an image will be taken of the license plate and may be charged to the rental company's account — even if you listed the plate on your Maine E-ZPass account. Rental car company policies allow them to charge you fees based upon the contract you signed with them. The Maine Turnpike Authority only charges the toll incurred — any fees you are charged are from the rental company.

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Business

Q: What account options are available for business accounts?

A: There are three convenient options to meet a variety of business needs: a Prepaid Plan, a Postpaid Plan, and a Prepaid/Postpaid Combination plan. For more information on each account type, please visit our Account Types and Plan Descriptions page.

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Q: What is the minimum prepaid balance required to establish a Business Prepaid Plan?

A: Businesses are required to establish an opening balance equal to $20.00 per each axle of the vehicles enrolled in the plan. For example, a business wishing to enroll three five-axle vehicles must establish a minimum account balance of 15 x $20.00 = $300.00.

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Q: How will my company replenish its Business Prepaid Plan?

A: You can add funds to your business account online 24/7. The easiest way to replenish your account is to sign up for "Automatic Replenishment." With Automatic Replenishment, your credit card is charged and your plan is automatically replenished whenever your balance falls below a pre-selected level. You will not have to worry about running short on funds. Of course, you can also replenish your account by keeping track of your balance and calling the E-ZPass Business Department with your credit card or sending a check whenever necessary.

Note: When making payment by check please allow 5 - 7 business days for processing.

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Q: How will I be notified when my prepaid funds are low and in need of replenishment?

A: If you do not select the "Automatic Replenishment" option for your prepaid plan the only notification you will receive will be via the island display screen and traffic lights at entry Toll Plazas. A "Yellow" light along with the island display screen displaying "EZ-Pass Low" will appear when your account reaches 25% of the system required minimum balance as noted on your original application.

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Q: What is a Vehicle Reference Code (VRC)?

A: To assure compatibility between E-ZPass agencies, all vehicles are identified by a common Vehicle Reference Code (VRC). The VRC is determined by the vehicle's size, weight, number of axles and number of tires.

Vehicle Reference Codes (VRCs)

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Q: Can E-ZPass tags be transferred from vehicle to vehicle?

A: E-ZPass tags are transferable between vehicles of the same E-ZPass Vehicle Reference Code (VRC). To determine your vehicles' E-ZPass VRC, refer to the Vehicle Reference Code chart in the application packet or use the link below.

Vehicle Reference Codes (VRCs)

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Q: How can I get statements and information about my account balance?

A: Business Account customers with prepaid account plans can receive monthly statements for a monthly fee of $2 for up to 8 pages and $0.25 for each additional page. Business Account customers with postpaid accounts will receive a free monthly summarized bill. Detailed monthly bills are available for a monthly fee of $2 for up to 8 pages and $0.25 for each additional page.

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Q: Will the Maine Turnpike's commercial discount program continue under E-ZPass?

A: Yes. The name of the plan changed from "Commercial" to "Business," but the new Business Postpaid Plan offers businesses volume discounts just as the old "commercial" program did.

Better yet, we now have a new Business Prepaid/Postpaid Combination Plan that will provide postpaid volume discounts for travel on the Maine Turnpike and the convenience of electronic toll collection on all other E-ZPass toll facilities.

Finally, for businesses that have never joined our postpaid volume discount plan because of surety bond requirements, we now offer a new Business Prepaid Plan that allows you establish a prepaid balance from which your tolls will be deducted as you travel in and out of Maine.

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Q: How are my tolls paid when traveling out of state?

A: Businesses that only set up Postpaid Plans and do not establish a prepaid balance will not be able to use their E-ZPass tags outside of the Maine Turnpike.

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