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Maine Customer Service Center

E-ZPass Tag Mounting Instructions

 

E-ZPass Customer Service Walk-in Center

NOW OPEN MONDAY - FRIDAY 8 AM - 5 PM
We are limiting the number of people entering the building in order to keep customers at a safe distance.
If there is a waiting line, you may be asked to wait outside.

Learn More

Maine Turnpike's E-ZPass Customer Service Center will reopen on June 22, 2020 at 8:00 am.

We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.

We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.

In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).

If you need to make account changes you may do so by any of the following methods:

Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858

If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.

Your patience is greatly appreciated during this time.

Windshield Mount

E-ZPass tag mounted to windshield
  1. Clean and dry the inside of your windshield around the rearview mirror.
  2. Identify the front face of your E-ZPass tag (it will have the label with the Maine Turnpike Logo and the tag serial number). This side faces the interior of the vehicle with the arrows on the tag pointing toward the roof.
  3. Locate the correct position for the tag — the upper center portion of your windshield behind the rearview mirror, at least 1 inch to the right of the mirror and at least 1 inch below the top edge of the windshield. If your vehicle has tinted glass, make sure the device is at least 1 inch below the tinted section of glass.
  4. There are four adhesive strips: two are permanently mounted to the tag, and two are for mounting to the windshield. Without removing the second set of adhesive strips from the tag, carefully remove the protective backing from the mounting strips on the rear of the tag.
  5. Turn the tag right side up facing you. Place the tag in the correct position and press firmly against the glass for 15 seconds to achieve a good bond.
  6. Your E-ZPass tag may be removed by gently lifting one corner of the tag to separate the adhesive strips.
  7. Please note: Do not try to remove the mounting strips from your windshield and reuse them. An extra set of mounting strips was provided with your E-ZPass order. You may order additional mounting strips by calling E-ZPass Customer Service at 1-888-MTA-PASS, Monday through Friday, 8 a.m. to 6 p.m.

License Plate Mount

E-ZPass tag mounted to license plate
  1. Identify the flat side of your E-ZPass tag. It will have the sticker with the Maine Turnpike Logo. This side should face inward to your vehicle.
  2. Fasten your E-ZPass tag to the front license plate using the existing top mounting bolts and the knock-out holes at the bottom of the E-ZPass tag, so you do not cover the state name on your license plate. Tighten the bolts securely, but do not over tighten.
  3. Please note: Your E-ZPass license plate tag should be attached to the center of the front bumper, even if your license plate is in a different location.

Roof Mount

E-ZPass tag mounted to roof
  1. Locate the correct installation position for your E-ZPass roof-mount tag. It should be on the roof of the vehicle, on the centerline a minimum of 3" from the front of the cab roof.

    Do not install the tag:

    • within 2' of any radio transmitting antennas;
    • on the sloping surface of a cab or roof — the bottom of the tag assembly must be parallel to the road;
    • behind horns, lights or other metal objects;
    • within 1' of any trailers or other metal objects.
    A plastic or fiberglass air dam or spoiler may cover the E-ZPass tag, provided the cover does not have any metallic paint or metal foil decals on it.
  2. Bolt the E-ZPass tag to the cab roof securely.