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Maine Customer Service Center

Welcome to the Maine Turnpike's E-ZPass Program

 

E-ZPass Customer Service Walk-in Center

NOW OPEN MONDAY - FRIDAY 8 AM - 5 PM
We are limiting the number of people entering the building in order to keep customers at a safe distance.
If there is a waiting line, you may be asked to wait outside.

Learn More

Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.

We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.

We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.

In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).

If you need to make account changes you may do so by any of the following methods:

Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858

If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.

Your patience is greatly appreciated during this time.

 

E-ZPass Customer Service

In observance of Veterans Day, the Maine Turnpike Authority Headquarters and E-ZPass Customer Service Center will be closed on Wednesday, November 11. Service through ezpassmaineturnpike.com is available.
COVID-19 reduced business hours will resume Thursday, November 12th.

WARNING — PHISHING SCAM

Email Scam Targets E-ZPass Users
Please be aware of an email phishing scam from addresses claiming to be Maine Turnpike E-ZPass employees. This is not a communication from Maine Turnpike E-ZPass. We advise that if you see a suspicious email claiming to be from E-ZPass that you do not open any attachments or respond to the message.
You can check to see if an email is an authentic message from the Maine Turnpike Authority by logging into your account and using the "View Emails Sent To You" link under the Email section of your Account Summary page.
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E-ZPass — Electronic Toll Collection that makes travel more convenient.

E-ZPass enables our customers to pay their tolls electronically on the Maine Turnpike and on more than 40 toll highways, bridges and tunnels in the eastern United States.

Save time and money with a Maine Turnpike E-ZPass!

E-ZPass saves you time as you won't have to wait in line to pay your toll — and in some locations you can pay your tolls at 65 mph!

With your Maine Turnpike E-ZPass, you also save money — trips made with E-ZPass are most times less than the cash rate.

In addition to E-ZPass discounted rates, as an E-ZPass account holder you are automatically enrolled in our E-Z Discount Plan. As a participant, you are eligible to earn up to 50% off your total tolls for the month. All you need to do is travel the Turnpike 30 or more trips a month to receive additional discounts of 25% to 50% each month! * read more about our E-Z Discount Plan here.

Non-Account Payments

Use our Non-Account Payments page if you do not have an E-ZPass account and went through an E-ZPass Only lane by mistake or the toll collector was temporarily unavailable.