Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.
We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.
We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.
In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).
If you need to make account changes you may do so by any of the following methods:
Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858
If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.
Your patience is greatly appreciated during this time.
When you login, you will be required to change your Password to one that meets stricter security requirements. You may also change your Username if desired. Your new Username and Password will be used to access your account online.
You may still use your PIN to access your account balance using our automated phone system.