Maine Turnpike's E-ZPass Customer Service Center reopened on June 22, 2020 at 8:00 am.
We continue to be on reduced Hours of operation, which are Monday through Friday 8 AM to 5 PM.
We are limiting the number of people entering the building in order to keep customers at a safe distance. If there is a waiting line, you may be asked to wait outside.
In an effort to reduce the need for coming to the service center, please do whatever you can online, by phone, or by mail if possible. For example, if you need mounting strips for your transponder call the customer service center at 1-888-MTA-PASS to have them mailed to you. You can also request these from within your account online: From the drop down menu "My E-ZPass" select Order Tag Mounting Strips (you will need to log on to your account to order the mounting strips).
If you need to make account changes you may do so by any of the following methods:
Downloaded forms may then be mailed to us at: PO Box 3858, Portland, ME 04104-3858
If you would like to sign up for E-ZPass and pick up a transponder, please do the application online OR print out the application and fill out before arrival.
Your patience is greatly appreciated during this time.
The Personal Account is for drivers of passenger cars, vans, pick-ups or motorcycles (Class 1 vehicle with 2 axles and maximum of 4 tires).
Choosing the right E-ZPass plan for your business will be important to help you get the most out of your new E-ZPass Business Account. There are three convenient options to meet a variety of business needs: a Prepaid Plan, a Postpaid Plan, and a Prepaid/Postpaid Combination Plan.
|Features and Requirements||Prepaid Plan||Postpaid Plan||Combination Plan|
|Good for travel on the Maine Turnpike and other E-ZPass Compatible facilities|
|Tolls for vehicles in your fleet are deducted from a single prepaid balance|
|Amount of prepaid balance is determined by number and classification of E-ZPass tags ordered|
|Prepaid Business Plan toll rates assure that your business pays the same and most times less then the cash rate for any trip on the Maine Turnpike|
|Valid for Maine Turnpike travel only|
|A minimum $5,000 surety bond is required|
|Toll charges are billed monthly|
|Volume discounts are applied to charges|
(Typically for businesses that want to use E-ZPass both in and out of Maine but do not travel the Maine Turnpike enough to benefit from the volume discount program which requires a $5,000 surety bond)
(Typically for businesses that travel enough on the Maine Turnpike to benefit from volume discount and want monthly billing but have no need to use E-ZPass on other out-of-state toll facilities)
|Postpaid Plan Discount Schedule|
|$50.00||to||$100.00||10% of amount over $50.00|
|$100.00||to||$300.00||$5.00 Plus 15% of amount over $100.00|
|OVER $300.00||$35.00 Plus 20% of amount over $300.00|
|This schedule is subject to change.|
(Typically for businesses that want the benefits of volume discounts and monthly billing for their travel on the Maine Turnpike as well as the convenience and efficiency of using E-ZPass when traveling on other compatible toll facilities outside of Maine)