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E-ZPass Lane Message Issue
The Maine Turnpike Authority (MTA) is aware of an issue currently impacting toll lanes across the Turnpike. Due to a system interruption with one of MTA's toll system providers, some customers may notice a red or yellow light and a "Call Customer Service" message displayed as they pass through the toll booths.
While this message may cause confusion, it can be disregarded until further notice. The issue is causing a delay in transaction processing and does not indicate a problem with individual E-ZPass accounts. Toll transactions are still being recorded and will be posted to accounts once the system catches up.
The impacted toll system provider has identified the issue and is actively working to restore full functionality to affected lanes. We appreciate the public's patience and understanding as we work to resolve this temporary disruption.
MTA will provide an update once system functionality has been restored. Rest assured, there is no need to contact MTA Customer Service if you see the "Call Customer Service" message — your toll transactions are still being recorded.
"SMISHING" TEXT SCAM WARNING
Recently, some people have received scam text messages requesting payment for tolls.
Maine Turnpike Authority does not send text messages requesting toll payments.
If you receive a text message requesting payment for a toll, do not respond to it or click any links.
If you are unsure, you may check your account online at ezpassmaineturnpike.com or call our Customer Service Center, Monday through Friday between 8:00 AM and 6:00 PM.